SIR Client: Orange County Transportation Authority
Challenge: Orange County, California, home to Anaheim and Disneyland, engaged SIR in late 2016 to provide generational training to all 2,000 employees of the Orange County Transportation Authority (OCTA). With a workforce ages 18 to 72, OCTA had four distinct generations interacting daily.
Action: SIR developed and deployed a comprehensive train-the-trainer program for OCTA. Built on similar training SIR had shared earlier with NASA, Sentara Healthcare, Wells Fargo, and others, the approach included a pre-session “Gen Q” assessment to measure participants’ generational aptitude, as well as materials and training for in-house trainers, onsite in-person training, and access to 27 online videos and other course materials for all participants.
Results: Less than a year later, the generational training program is up and running, and OCTA planned for all employees to complete it over the next few years. SIR remains actively engaged in providing updates and additional materials as needed.